Overview
Overview
The surgery is situated in a recently extended and modernised Victorian building. The new space allows us to offer an improved team of doctors, nurses and support staff who are committed to providing a high quality range of services in a modern environment and where appropriate may suggest complimentary therapies.
We have a branch surgery at Barugh Green, which is available to patients in that area. Patients from Cawthorne and Silkstone Common can have their medication dispensed.
Huddersfield Road Partnership is a general partnership and not a limited partnership.
Read our Practice Leaflet.
Facilities
Facilities
Disabled Access
Surgeries have disabled access at the front of the buildings and have disabled toilets available. A lift is available at Huddersfield Road and staff will be happy to provide assistance if required.
Dispensing
Our branch surgery at Barugh Green offers a dispensing service of medication to patients living in the Cawthorne, Silkstone and Silkstone Common areas. A delivery service is available for those who have difficulties collecting their medication.
We cannot dispense to any patient living within 1.6km of a pharmacy and those outside 1.6km still have the choice of using a pharmacy if they so wish.
Dispensing of medication is available during Barugh Green opening hours. If you require urgent medication outside of our opening hours, please go to your local pharmacy or contact i-Heart on 01226 242419.
Breast Feeding
The practice supports breast feeding mothers. Please ask at reception if you require a private room for this purpose.
Privacy and Dignity
We endeavour to provide privacy and dignity to our patients wherever possible. If you feel you need to discuss something in a private area please ask at reception.
Accessible Standards
We support the NHS Accessible Information Standard, and endeavour to identify, share and meet any of our patients' special communication requirements.
The accessible information standard aims to ensure that patients (or their carers) who have a disability or sensory loss, receive information they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter.
Individuals most likely to be affected by the Standard include people who are blind or deaf, who have some hearing and/or visual loss, and people with a learning disability. However, this list is not exhaustive.
If you feel that this applies to you or someone in your care, please collect a form from surgery, we will then do our best to meet these needs.
Named GP
Named Accountable GP
All patients registered with our Practice, including children, will be allocated a named accountable GP. This may well be your 'Usual GP'.
What does 'accountable' mean?
The new contract requires the named accountable GP to be responsible for the co-ordination of all appropriate services required under the contract and ensure they are delivered to each of those patients where required, on the patients behalf.
However, this does not mean that they will be the only GP or clinician who will provide care to that patient.
Will GP practices write to patients to inform them of their named GP?
No. However, there will be various ways of informing you:
- During your next GP or Practice Nurse consultation
- On your repeat prescription
- By letter
If you are not sure who your Named GP is please ask at your next visit to the surgery.
Can patients choose their own named GP?
In the first instance, patients will simply be allocated a named GP. However, if a patient requests a particular GP, reasonable effort will be made to accommodate their preference.
Do patients have to see their named GP when they book an appointment?
No. Patients can and should feel free to choose to see any GP or Nurse in the practice in line with current arrangements. However, if their preferred choice of GP or Nurse is not available, an alternative will be offered.
All patients registered at Huddersfield Road Surgery have a named accountable GP.
Practice policies
Practice Policies
Confidentiality
The practice has a duty under the Data Protection Act to ensure patient confidentiality is maintained at all times by members of the practice team. However, it is sometimes necessary to share information with members of our multi-disciplinary team to ensure you receive the best care possible.
Equal Opportunities
The practice aims not to discriminate on the grounds of race, gender, age, disability or sexual orientation.
Freedom of Information
The Freedom of Information Act 2000 obliges the practice to make available certain 'classes' of information. For more information ask at reception.
NHS Zero Tolerance Policy
The practice supports the NHS policy of zero tolerance with regard to violence or abuse to the doctors, staff or others on the practice premises. Persons abusing this policy may be reported to the police and removed from the practice list.
Practice charter
Practice Charter
The Primary Care Team are dedicated to providing a quality service which fully meets the patient’s requirements:
- To be registered with a GP regardless of race, sex or cultural belief
- To be greeted courteously and dealt with efficiently by staff members
- All patients have the right to confidentiality
- All new patients will be offered a ‘New Patient Health Check’
- Where possible and availability of appointments, patients should be able to make appointments with a GP of their choice, although you may be seen sooner with an appointment with available GPs.
- For urgent problems we will offer an appointment on the same day. For routine appointments, we will offer an appointment within five days. For certain doctors it may be necessary to wait for up to two weeks for routine appointments.
- To have a clear explanation of any treatment proposed to you
- Clinical staff will begin surgeries at the appointed time, any delays will be due to medical necessity. Where there is a delay in excess of 30 minutes patients have the right to be informed and to make an alternative appointment
- To be referred to a consultant when your GP thinks necessary
- To expect your medication to be reviewed regularly if you are receiving repeat prescriptions. You may be asked to attend for the review
- Patients may access their own medical records on written request and subject to any limitation in the law. If you require copies there will be a charge
- The practice will offer advice and seek to inform patients of steps they can take to promote good health to avoid illness eg smoking, exercise, immunisation
- The practice will inform patients of services available and any changes to services by means of the practice leaflet, notice boards and the practice website.
- Arrangements for contacting the surgery ‘Out of Hours’ are as in the practice leaflet and website and by telephoning the surgery number
- We will seek informed consent for any involvement if medical students or doctors in training are involved in any consultation
With these rights come responsibilities and we ask you to respect the following points:
- Please treat our reception staff with courtesy
- To attend appointments on time or give adequate notice that you wish to cancel
- Please try to attend the surgery whenever possible. Home visits should only be requested if you are too ill or infirm to attend surgery. Try to make your request before 10.30 am if possible
- An appointment is for one person and one problem only. Please make a double appointment if you have more than one problem to discuss
- Please inform us of any change of personal details
- Reply promptly to letters sent out recalling patients for immunisations, smears and clinic recalls
- ‘Out of Hours’ calls eg evening, weekends call outs only when you feel it is really necessary
- We like to receive information, comments and suggestions about our services. Please use our suggestion box
Chaperones
Chaperones
Huddersfield Road Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they may feel one is required. Family members or friends should not undertake the chaperone role as this should be carried out by a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking the appointment; so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, occasionally, it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy. If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please contact the practice manager.
Mean earnings
Mean Earnings
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Huddersfield Road Partnership in the last financial year was £75,022 before tax and national insurance. This is for 1 full time GP and 8 part time GPs and 1 locum who worked in the practice for more than six months.